Information Systems (IS)
Mexico City

Desktop Systems Analyst - Subcontractor

Why join frog?

Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience through design, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and design innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to Make Your Mark on every project, in your studio, your community—and the world at large.

What will you be doing?

Systems Analysts help and assist frog users with all IS and infrastructure technical needs. The Desktop Systems Analyst is the primary representative of the IS team that will address any and all technical problems that a user at frog may encounter. This includes the full realm of activation and deactivation of a user from ordering hardware to managing the decommissioning and recycling of hardware. As the first line of contact with the users and possibly clients, all duties must be performed with the greatest degree of professionalism. 

In this role, you will:

  • Activate and deactivate users
    • Create and deactivate accounts in Active Directory
    • Order hardware for incoming users
    • Build and configure computers for new hires per checklists
    • Perform IS Orientation for new hires
    • Collect and process data for deactivated users per checklists
  • Address incoming service requests from the ticketing system
    • Work on tickets from the ticketing system
    • Address all incoming service requests within the Service Level Agreement
    • Create tickets in the ticketing system for service request that come in from email or walk ups
  • Ensure that all workstations have:
    • Network connectivity
    • Telephone
  • Work with teammates across the organization to deliver IS projects and solve local studio issues.
    • frog wide roll outs
    • infrastructure outages
    • studio outages

We want you to have:

  • Proficiency with both Mac OS X (10.5 and higher) and Windows OS (XP, Vista, 7)
    • Expert Mac OS X is a plus
  • Experience with both Mac and Windows versions of the following suite of products:
    • Microsoft Office
    • Adobe Creative Suite
  • Experience with provisioning accounts in Active Directory
    • User accounts
    • Binding computers to the domain
  • Basic knowledge of networking and network components
  • Strong troubleshooting skills
  • Strong communications skills (verbal and written)
    • Documentation and procedures
    • Ability to professionally articulate solutions and recommendations
  • Ability to multitask, stay focused and complete tasks
  • Ability to keep composure in high stress situations
  • Innate passion for customer support in a high touch environment
  • 2 years of experience in a technical support role in a professional environment

Equal Opportunities at frog

frog is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.

frog is a global business with teams working from every corner of the world. To help us process your application, please ensure that your application documents (CV, cover letter, portfolio, etc.) are all in English.